FAQs
General Enquiries
For any enquiry, big or small, please do not hesitate to contact us at info@kfcshop.co.uk
Delivery
Currently UK & Ireland standard delivery is offered on all orders at check out. We aim to deliver within 3-4 working days. We aim to meet these delivery times but during busy periods deliveries may take a little longer.
Returns & Refunds
To return an item please re-package securely and post to the returns address below (also found on the order slip)
KFC UK&I shop
Thornbridge Business Centre,
4, Laurieston Rd
FK3 8XX
If you return an item requesting a refund within 28 days of the item being delivered to you, we'll give you a full refund by way of the original payment method. We aim to refund you within 14 days of receiving the returned item. We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we are able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
We do not offer free exchanges to UK & Ireland customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Received Faulty Items
We’re really sorry if you’ve received a faulty item. Please return the item to us as soon as possible so we can get this sorted for you.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Please note - we’re not able to send replacements for faulty items.
Received Wrong Item
We want to sort out any issues with incorrect items straight away.
If one of the items you received isn't what you ordered, please send it back to us and we'll refund you if it's incorrect.
Missing an Item
We're sorry there's an item missing from your order. Some items may come in separate parcels so please do allow for an extra 1-2 days for your missing item to arrive. If the missing item does not arrive please let us know within 30 days of your order being delivered and we’ll do our best to help you.
Size Guide
We never want to send you something that does not fit properly so we have size guides available on all of our product pages where applicable to help you find the perfect fit, first time! The size guide can be found at the bottom of the description on each item’s product page.
The guide measurements are in inches. The chest width measures across the front of the garment only, and the length measures from top to bottom of the front side of the garment, as referenced on the below example.
Christmas Jumper Example
| S | M | L | XL | |
| Chest - front only (inch) | 22 | 23 | 24 | 26 |
| Length (inch) | 28 | 29 | 30 | 33 |
| Arms (inch) | 19.5 | 21.5 | 22.5 | 22.5 |
KFC Shop privacy policy
The KFC Merch Shop is managed by INK clothing Glasgow Limited. At INK your data and its privacy is important to us. Your personal data such as Name, Address and email address is only retained in order to process and keep record of orders. We do not, and will not, sell any of your personal data to any third party. Our online checkout process does not supply to us or retain any payment card details and therefore we are unable to view such information, this is in line with Shopify's PCI compliance.
The merch shop is powered by website providers Shopify, who are PCI compliant. This stands for The Payment Card Industry Data Security Standard (PCI DSS) which is a set of requirements intended to ensure that all companies that process, store, or transmit credit card information maintain a secure environment. The payments are immediately processed so this payment information is not held by INK. Shopifys privacy policy can be found here.